Communication
Complaints & Maintenance
Raise an issue, track its progress, and get it resolved — all from the app.
From report to resolution — fully tracked.
Residents can raise complaints and maintenance requests directly through the Skaya app — plumbing, electrical, common area issues, or any service request.
Every request is assigned, tracked and monitored by management until resolution, replacing scattered phone calls and forgotten verbal complaints.
Residents get real-time status updates on their requests — from submission to assignment to completion — all in one place.
How it works
Step 1
Resident Raises Issue
Resident submits a complaint or maintenance request through the app in seconds.
Step 2
Assigned by Management
Management reviews and assigns the request to the right team or service provider.
Step 3
Progress Tracked
Resident sees live status updates — submitted, in progress, or resolved.
Step 4
Resolved & Closed
Once complete, the request is marked resolved — full history kept for reference.
Residents submit requests digitally — management tracks and resolves them efficiently.
Faster complaint management — no missed or forgotten requests.
Empowering management with automated operations, reducing manpower and effort.
SKAYA
CONNECTED LIVING
A digital platform for security and community management. Developed by Sumo Enterprise Solutions.
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