Terms of Service

Effective Date: 01 July 2026
Last Updated: 01 July 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of Skaya (“the Service”), including our website, mobile applications, and any related features. By using Skaya, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use the Service.

2. Eligibility

You must be at least 18 years old to use Skaya. By using the Service, you represent and warrant that you meet this requirement.

3. User Accounts

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of any unauthorized access

We may suspend or terminate accounts that violate these Terms or pose security risks.

4. Use of the Service

You agree to use Skaya only for lawful purposes and in accordance with property rules where the Service is deployed. You may not:

• Interfere with or disrupt the Service
• Attempt to gain unauthorized access
• Use the Service to engage in fraudulent or harmful activities
• Misrepresent your identity or the identity of visitors

We reserve the right to monitor usage for security and compliance.

5. Visitor Management and Access Control

Skaya provides tools for managing visitor access to properties. You acknowledge that:

• Access decisions may involve tenants, guards, or property managers
• Skaya is not responsible for physical security incidents
• Properties may enforce additional rules beyond the platform

Skaya acts as a digital facilitator, not a security company.

6. Communications

By using Skaya, you consent to receiving communications such as:

• OTPs and access codes
• Security notifications
• Account-related messages

Standard messaging or data rates may apply.

7. Service Availability

We strive to keep Skaya available and reliable, but we do not guarantee:

• Uninterrupted service
• Error-free operation
• Immediate resolution of issues

We may modify, suspend, or discontinue parts of the Service at any time.

8. Intellectual Property

All content, trademarks, logos, and software associated with Skaya are owned by Skaya Technologies Ltd or licensed to us. You may not:

• Copy
• Modify
• Distribute
• Reverse engineer

any part of the Service without our written permission.

9. Third-Party Services

Skaya may integrate with third-party providers for features such as:

• Messaging and OTP delivery
• Cloud hosting
• Analytics

We are not responsible for the actions or policies of third-party providers.

10. Limitation of Liability

To the fullest extent permitted by law:

• Skaya is not liable for indirect, incidental, or consequential damages
• Skaya is not responsible for physical security outcomes at properties
• Your use of the Service is at your own risk

Our total liability for any claim arising from the Service will not exceed the amount you paid us, if any, in the preceding 12 months.

11. Indemnification

You agree to indemnify and hold Skaya harmless from any claims, damages, or losses arising from:

• Your misuse of the Service
• Your violation of these Terms
• Your interactions with visitors or property staff

12. Termination

We may suspend or terminate your access to the Service if:

• You violate these Terms
• You pose a security risk
• You misuse the platform

You may stop using the Service at any time.

13. Changes to These Terms

We may update these Terms periodically. Changes will be posted on our website with an updated “Effective Date.” Continued use of the Service constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Kenya. Any disputes will be resolved in Kenyan courts.

15. Contact Us

For questions or concerns about these Terms:

Skaya Technologies Ltd
Email: support@skaya.co.ke
Phone: +254 723 13 60 70 / +254 743 90 01 94